COBB Online Return and Refund Policy

Our Commitment to Quality and Customer Satisfaction

At COBB Online, we are committed to providing our customers with premium outdoor cooking solutions and exceptional service. In the event that your purchase does not meet your expectations, we offer a comprehensive return and refund policy to ensure your satisfaction.

Return Eligibility

We uphold the quality of our products and accept returns under the following conditions:

  • Receipt of Defective or Damaged Goods: Items received with manufacturing defects or damage incurred during transit.
  • Order Fulfillment Discrepancies: Items received that do not correspond to the original order.

Return Timeframes

  • Notification of Damage: Damage must be reported within 72 hours (3 days) of delivery.
  • Returns for Defective Goods: Returns for items with manufacturing defects are accepted within 6 months of purchase, in accordance with the Consumer Protection Act (CPA).

Conditions for Returned Items

To facilitate a seamless return process, please ensure the following:

  • Items must be returned in their original, undamaged packaging.
  • All original components, including accessories, manuals and documentation must be included.
  • Items must be in a resalable condition, unless they are defective.


Return Procedure

  1. Return Initiation: Contact our Customer Support team via email at [email protected], providing your order number and a detailed explanation of the reason for the return.

  2. Return Authorization: Upon review, you will receive a Return Authorization and specific shipping instructions.

  3. Return Shipment: Securely package the item and ship it to the following address:

     For Attention: COBB Online
    17 Saxenburg Road
    Blackheath
    Cape Town
    7580
    South Africa

Refunds

  • Upon receipt and thorough inspection of the returned item, we will notify you of the approval or rejection of your refund.
  • Approved refunds will be processed to the original payment method within 14 business days.
  • In the event of a rejected refund, a detailed explanation will be provided.

Shipping Costs

  • COBB Online will assume responsibility for return shipping costs in cases involving defective, damaged or incorrect items.

Non-Returnable Items

The following items are excluded from our return policy:

  • Customised or personalised products.
  • Items that have been used, unless deemed defective.

Customer Support

For any inquiries or concerns, please contact our Customer Support team: